Privacy Policy
At mk77, the security of your personal information is our top priority — we protect your privacy through SSL encryption and strict data protection practices.
1 Introduction & Scope
This privacy policy applies to all services, websites, and applications of mk77. When you register on the mk77 platform, log in, or use any of our services, you are considered to have voluntarily accepted the terms of this policy.
We believe you should have full control over your personal information. That is why mk77 always keeps you informed in a transparent way — what data is collected, why it is collected, how it is used, and what your rights are.
2 Information We Collect
mk77 only collects information that is necessary for the safe and proper operation of the platform. We never collect unnecessary or excessive personal data.
2.1 Registration & Identity Information
Information collected from you when opening an account:
- Full name and date of birth (for age verification — only users aged 21 or above are eligible)
- Mobile number and email address
- Password (stored in encrypted form — never visible in plain text)
- Identity verification documents where required (national ID card or equivalent)
2.2 Financial Transaction Information
Information collected to process deposits and withdrawals:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Transaction amount, date, and reference number
- Wallet balance history and bonus usage records
Please note: we never ask for your mobile banking PIN or secret code.
2.3 Technical & Usage Information
Information collected automatically while using the platform:
- IP address and device identification details
- Browser type, operating system, and screen resolution
- Time spent on the site, pages visited, and click data
- Cookies and session tokens (see details below)
2.4 Gaming Activity Information
To ensure fair play and support responsible gaming:
- Play history, bet amounts, and results
- Preferred game categories and session duration
- Self-set limits and responsible gaming settings
3 Purpose of Using Your Information
mk77 uses your information for specific and legitimate purposes. Your information will not be used for any purpose other than those listed below:
Account Management
Your information is used to create, verify, and secure your account. This includes login security, password recovery, and account protection.
Financial Transaction Processing
Your information is used to complete your deposit and withdrawal requests quickly and securely. Fraud detection and financial security are part of this process.
Customer Support
Your information is used to help resolve your complaints, questions, or issues. It also helps improve the quality of our 24/7 live chat and email support.
Ensuring Responsible Gaming
Monitoring gaming patterns to identify problematic gaming behaviour and provide timely support is part of mk77's responsibility.
Platform Improvement
Anonymous statistical data is used to review the overall user experience, improve platform functionality, and add new features.
Legal Compliance
Information is retained to comply with applicable laws and regulations, prevent fraud and money laundering, and respond to lawful requests from law enforcement.
4 Data Security Measures
mk77 uses internationally recognised technical and organisational security measures to keep your personal and financial information safe.
4.1 Encryption Technology
All data exchanged between your browser and mk77 servers is protected through SSL (Secure Sockets Layer) encryption. This ensures that no third party can read or alter your information.
4.2 Password Protection
Your password is never stored in plain text — it is kept only as a one-way hash, from which recovering the original password is technically impossible. No mk77 staff member knows your password.
4.3 Access Control
Access to your personal information is granted only to staff members who require it for their work. All access is logged and regularly audited.
4.4 Fraud Detection
mk77 uses automated monitoring systems to detect unusual transactions, attempts to create multiple accounts, and suspicious login activity. This helps protect your account and funds.
5 Sharing Information with Third Parties
mk77 never sells or rents your personal information for commercial purposes. However, necessary information may be shared with third parties in the following limited circumstances:
5.1 Payment Processors
Mobile banking service providers such as bKash, Nagad, Rocket, and Upay receive only the minimum information required to complete transactions. These third parties are governed by their own privacy policies.
5.2 Technology & Infrastructure Partners
Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) and cloud service providers receive only the technical information necessary to deliver their services.
5.3 Legal Obligations
Information may be provided when required to comply with a valid court order, a lawful request from a government authority, or applicable law. Each such request is properly verified.
5.4 Emergency Security Situations
Limited information may be provided to the relevant authorities in urgent situations to protect the safety of a person or asset.
6 Cookies & Tracking Technologies
mk77 uses cookies and similar technologies to improve your browsing experience. This section explains what types of cookies are used and why.
Essential Cookies
These cookies are necessary for the basic functioning of the platform. They handle tasks such as maintaining login sessions, storing security tokens, and cart-like functionality. Disabling these cookies will prevent the site from working properly.
Functional Cookies
These cookies are used to remember your preferred language, time zone (Bangladesh Standard Time, UTC+6), and other personal settings, so you do not have to configure them each time.
Analytics Cookies
Anonymous statistics are collected to analyse overall user behaviour and improve the quality of the platform. This helps us understand which pages are visited most and where issues may occur.
Cookie Controls
You can delete or disable cookies at any time through your browser settings. Keep in mind that disabling essential cookies may cause some features of the site to stop working.
7 Data Retention Period
mk77 does not store your information indefinitely. A specific retention period is defined for each type of information:
7.1 Active Account Information
Your personal and gaming information is retained for as long as your account remains active. During this period you can view and update your information at any time.
7.2 After Account Closure
Even after an account is closed or deactivated, financial transaction records and identity verification information will be retained for a defined period as required by applicable law. This is part of our legal obligations.
7.3 Automatic Deletion
Once the defined retention period has passed, your information is securely and permanently deleted or anonymised so that you can no longer be identified.
8 Your Rights
As a user of mk77, you have several important rights over your own information. We always respect these rights and provide the appropriate support.
Right to Access
You can request to know what information we hold about you. After verification, we will provide you with the complete information.
Right to Rectification
If any of your information is incorrect or incomplete, you can request a correction. You can also update many details yourself through your account settings.
Right to Erasure
In certain circumstances you can request that your information be deleted. However, some information must be retained for a defined period due to legal obligations.
Right to Object to Processing
You can object to your information being used for specific purposes such as marketing or profiling. Upon receiving such a request, we will stop that use.
Right to Data Portability
You can request your own information in a common, readable format, which you can use elsewhere if needed.
Right to Withdraw Consent
You can withdraw consent for any data processing based on your consent at any time, though this will not affect processing that took place before the withdrawal.
9 Protection of Minors
mk77 is intended only for individuals aged 21 or above. We do not knowingly collect information from or provide services to minors under any circumstances.
Age Verification Process
Age is verified at the time of registration. If there is any suspicion that a user is under 21, the account is suspended and investigated, and closed if necessary. Any information belonging to a minor is deleted immediately.
10 Policy Changes & Updates
mk77 may update this privacy policy from time to time. We notify you of changes through the following process:
Change Notifications
When a significant change is made, we will:
- Display a clear notice on the website
- Send a summary of the changes to your registered email address
- Clearly state the effective date of the updated policy
- Keep an archive of the previous version
Continued use of mk77 after any changes will be taken as your acceptance of the updated policy. If any change is not acceptable to you, please contact us or request account closure.
Questions about Privacy?
If you have any questions or concerns about the protection of your information, our support team is always ready to help. Contact us via 24/7 live chat or email.
Live Chat Support — 24 hours a day, 7 days a week (Bengali & English)
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